Digital-product policy
Because this is a digital product, change-of-mind refunds are not available after the first download has started. If you have not downloaded a product file, you may contact us within 10 days of purchase and we will review your request.
We will make it right when
- You were charged more than once for the same purchase.
- The delivered files are materially different from the listing.
- The files are materially defective and a replacement does not resolve the issue.
- A technical issue on our side prevents access and we cannot provide a working replacement.
How to request help
Email motiol_6829@naver.com within 10 days of purchase. Include the checkout email, order reference, and a short description of the issue. Do not send payment card information.
Processing
We may first attempt to resolve a technical issue or provide a working replacement. Approved refunds are processed through Polar to the original payment method, and full refunds revoke access to My Library. Bank processing times may vary. This policy does not limit mandatory consumer rights under applicable law. Polar, as Merchant of Record, may process refunds in accordance with its terms.